Here’s what some of our happy clients have to say.
Experts in Customer Retention, Acquisition & Growth.
“We were able to redirect important staff, resources and time to more client facing activities using Big Rock’s services. It was very quick and easy to utilise their email marketing services and the regular program of activities ensured we stayed in frequent contact with clients.”
“We’ve been using the services of Big Rock for around a year now. One of the reasons we like to use this service is that it frees up our time to do other things in our business that make money. (It would take us a lot more time to try and create a newsletter for our business ourselves than what it takes Big Rock and it also wouldn’t look nearly as good either.)
We also know that if we are not in contact regularly with our clients it makes it easy for them to forget us and potentially use another business. The longer you use the Big Rock service the better it tends to work. We have more people regularly phoning us and emailing us after the newsletter than when we first started.
So consistency is definitely one of the keys to success. The Big Rock service is cost effective and their team is very professional. They go out of their way to earn your business.”
“Last year I was on the hunt for an effective way to get a questionnaire out to our database. I couldn’t face the task of a mail-out. So, when Big Rock suggested an electronic solution, I was over the moon. We had such a good response rate from our clients by making the questionnaire accessible through our eNewsletter. And, the electronic process actually helped to smooth out the communication system with our clients.”
“Thanks so much for arranging my very first eNewsletter, it looks really good. Soon after it went out, I had an email from a client I haven’t dealt with in a while wanting some more training. So being top of mind really works!”
“Our clients are really enjoying the eNewsletters we send out. They look professional and the content is interesting. We even had one client ring to specifically ask that we subscribe her, as her husband was receiving our eNewsletters and she wanted to get them as well!”
“We engaged Big Rock to help us generate inbound customer enquiries and to stay in more regular contact with our customers.
After only a few months we were very excited to find that our work in progress list had significantly expanded to nearly $3million so it got to the point that we had to slow down our campaigns to satisfy customer demand!”
“I received 6 new jobs from my existing customers that I would not have got without Big Rock email newsletter service! By not keeping in touch with my customers I was leaving money on the table!”
“The job of getting questionnaires out to our database is always a huge task and we are always trying to find ways to streamline this process. When Big Rock suggested putting an electronic link to the form in our eNewsletter, I could just feel the stress melt away. The process was so easy, and effective!”
Email sent by client: ” Newsletter sent at 2pm – call at 2:04pm to book round the world trip!””
“I’ve sent out two eNewsletters through Big Rock so far and we are just getting ready for the third one to go out. In our second eNewsletter, I had two old clients that I haven’t heard from for 10 and 12 years send me an enquiry for a promotional product so that is very encouraging. I can see that the more consistently you use the Big Rock service the better the results will be.
A nice benefit of using Big Rock is the time we save by not having to do the work ourselves. It used to take a lot of time to produce our previous monthly email communications so we’ve immediately gained this time back to put to more productive use . The reporting we get from Big Rock is much better than what we used to get so we know what is going on and what is working and what is not working. I regularly recommend the Big Rock services as I’m a very happy client.”
“The team at Big Rock makes it easy to send out a monthly newsletter. A great team to work with. I would highly recommend Big Rock for your newsletters.”
“Tasman Toyota has been using the Big rock service for about a year now. We love the service we get from Big Rock as the design team are excellent and nothing is ever too much trouble.
We can be, at times a complicated customer for Big Rock as we like to personalise the articles in our newsletters more than what the average company might do. We strive to make our articles unique and relevant to our customers.
The Big Rock service is easy to use. It saves us time and allows us to send out something of high quality to all our customers on a regular basis. We receive reports on how our newsletter performs and can track our online traffic back to our website.
We’ve had very positive feedback from our customers about the newsletters. As a car dealer we might only have customers come into our dealership once or twice a year. So by using the Big Rock service we are able to stay connected a lot more often with our customers. Using the Big Rock service has been a good experience for us.”